Underground Utility Contractor in Burlington, NC

Burlington is a city of an estimated 61,365 residents (2024 Census estimate) on about 31 square miles of land. Its primary county is Alamance County, and part of the city lies in a neighboring county.

Main breaks and the owner's side

When a water main breaks, the public utility that owns it is responsible for the repair. But a main break can affect the lines on either side of it: a service connection may be damaged, a property's yard or drive may be undermined, a nearby storm pipe may be displaced. Owners sometimes need their own repairs once the utility has finished its work.

If you are dealing with the aftermath of a break, it helps to know:

• what the utility repaired, and where its responsibility ended;
• whether your service line was affected, and whether the utility has inspected it;
• what damage was done to the surface or to private lines on your property.

We handle the owner's side: a damaged service or lateral, a settled drive, a disturbed storm connection. The work follows the usual sequence of an NC811 locate, exposing lines with hydro excavation, repair or replacement, and restoration.

We also take on planned work, such as new services, lateral replacements, storm improvements and conduit, for homeowners, businesses and public owners.

NC811

NC811 receives locate requests under North Carolina's Underground Utility Safety and Damage Prevention Act. Notice must be given at least three full working days ahead, and the ticket runs until 28 calendar days after the work start date (G.S. 87-122).

Around Burlington

Elon, Alamance, Gibsonville, Graham, Whitsett and Haw River are among the communities near Burlington. We take on work in each of them too.

If the utility has repaired a main near your property, include what it told you about the repair and any damage it noted.

We reply with our questions first.